Faq Help CENTRE
Welcome!
This section provides quick answers to common questions about our services, policies, shipping methods and more.
If you can’t find the answer you’re looking for, feel free to reach out to our support team!
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What shipping methods do you use?
Our shipping methods vary based on your location to ensure that your order is delivered efficiently and securely.
- For customers in Northern Ontario: We primarily use Ontario Northland Bus Parcel Express for fast and reliable delivery to your area. This option includes a flat rate shipping charge.
- For customers outside Northern Ontario: We typically use Canada Post or other reputable shipping carriers depending on the destination and service availability.
How do you choose the best shipping method?
We consider several factors when selecting the shipping method, including your location, the size and weight of your package, and the most reliable service available to your area. Our goal is to provide you with the best combination of speed, cost, and reliability.
Can I request a specific shipping carrier?
If you have a preferred shipping carrier, please let us know at the time of your order. We will do our best to accommodate your request, though additional charges may apply depending on the carrier and service selected.
How can I track my shipment?
Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this number to track your package through the shipping carrier’s website.
What if my shipment is delayed or lost?
We work closely with our shipping partners to ensure timely delivery. However, if your shipment is delayed or lost, please contact us at info@heritagesnowshoes.com so we can assist you in resolving the issue.
Do you offer international shipping?
Yes, we do offer international shipping. However, customers located outside Canada should contact us directly before placing an order to discuss shipping options and arrangements.
Can I return an item?
Yes, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receiving your item, provided it meets our return conditions.
What are the conditions for returns?
To qualify for a return:
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase (receipt or order confirmation) must be provided.
- Custom or special-order items are non-returnable unless defective or damaged upon arrival.
How do I initiate a return?
To start a return, please contact us at info@heritagesnowshoes.com with your order details. Our team will guide you through the return process.
Do I have to pay for return shipping?
- For items shipped due to our error or defective products: We will cover the cost of return shipping.
- For other returns: The customer is responsible for return shipping costs. We recommend using a trackable shipping method for your return.
When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days of approving the return.
Can I exchange an item instead of returning it?
Yes, exchanges are possible for items of equal or lesser value. Please contact us to arrange an exchange.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Provide photos of the damage, and we will arrange for a replacement or a full refund at no cost to you.
Who can I contact for questions about returns?
If you have any questions about our return policy or need assistance, please reach out to us at info@heritagesnowshoes.com.
Bottom Line
We value our customers and their satisfaction above all else. If something goes wrong, we will do everything we can to make it right for you.
We specialize in a wide range of snowshoe repairs, including:
- Frame repairs: Fixing cracks, bends, or damage to wooden or metal frames.
- Weaving repairs: Replacing broken or worn lacing or weaving.
- Binding repairs or replacements: Repairing or replacing defective, worn-out, or broken bindings.
- Hardware repairs: Replacing rivets, buckles, or other hardware components.
- Surface refinishing: Restoring the appearance of wooden snowshoes by sanding, staining, or applying protective finishes.
How do I know if my snowshoes can be repaired?
If you’re unsure whether your snowshoes can be repaired, contact us with details and photos of the damage. We’ll assess the condition and let you know what repairs are possible.
Do you repair all brands of snowshoes?
Yes, we can repair most brands and types of snowshoes. If your snowshoes have unique components or designs, please contact us to confirm that we can service them.
What materials do you use for repairs?
We use high-quality materials that match or improve upon the original components. For wooden snowshoes, we use durable lacing and protective finishes. For modern snowshoes, we use industry-standard materials for frames, bindings, and hardware.
How long does a repair take?
Repair times vary based on the type and extent of the damage, but most repairs are completed within 2-3 weeks. We’ll provide an estimated timeline when you submit your repair request.
How much do snowshoe repairs cost?
Repair costs depend on the type of repair and the materials required. Contact us for a quote after we assess the damage.
Do you offer a warranty on repairs?
Yes, all repairs are covered by a 6-month warranty against defects in materials and workmanship.
How do I send my snowshoes for repair?
To send your snowshoes for repair:
- Contact us at info@heritagesnowshoes.com to discuss the repair and receive instructions.
- Package your snowshoes securely to prevent further damage during transit.
- Ship them to the address we provide. Customers are responsible for shipping costs to our facility.
Do you offer local drop-off for repairs?
Yes, if you’re located near our workshop, you can drop off your snowshoes for repair. Contact us to arrange a drop-off time.
What should I do if my snowshoes are beyond repair?
If your snowshoes are beyond repair, we can help you explore options for replacement or customization to ensure you’re back on the trails in no time.
We are passionate about crafting unique, high-quality pieces tailored to your needs. Our custom project options include:
- Custom Snowshoes: Bespoke snowshoes designed to your specifications, including size, materials, and decorative elements.
- Furniture Weaving: Handwoven designs for chairs, banisters, or other furniture pieces using traditional techniques and durable materials.
- Decorative Pieces: Custom snowshoes for wall decor or special events, designed to showcase craftsmanship and artistry.
- Repurposed Snowshoe Projects: Transforming old or unusable snowshoes into functional or decorative items such as mirrors, coat racks, or shelving.
How do I request a custom project?
To start a custom project:
- Contact us at info@heriragesnowshoes.com with your idea and any relevant details, such as dimensions, materials, or inspiration photos.
- Our team will work with you to refine your vision and provide a quote.
- Once we finalize the design and details, we’ll begin crafting your unique project.
How long does a custom project take?
Timelines depend on the complexity and size of the project. Most custom projects are completed within 4-6 weeks, but we’ll provide an estimated timeline during the consultation process.
Do you offer design consultations?
Yes! We offer consultations to help bring your ideas to life. Whether you have a clear vision or just a rough idea, we’ll guide you through the design process to create something truly special.
Can you work with my materials?
In some cases, we can incorporate materials you provide into your custom project. Let us know if you have specific materials in mind, and we’ll discuss their suitability for the design.
Do you ship custom projects?
Yes, we can ship custom projects across Canada and internationally. Shipping costs and timelines will be discussed during the project planning phase.
Do you offer a warranty on custom projects?
Yes, all custom projects are covered by a one-year warranty against defects in materials and craftsmanship.
Examples of Previous Custom Projects:
- Personalized snowshoes with unique designs and engravings.
- Handwoven chair seats for antique furniture restoration.
- Wall-mounted snowshoes for a lodge-themed home decor project.
- Repurposed snowshoe shelving for a rustic cabin.
If you’re interested in creating something unique and handcrafted, we’d love to hear from you!
Outside, plant snowshoes upright with the heel down in the snoe to keep the toe elevated and away from moisture. Inside, store away from sunlight and in a dry place to protect the wood.